Page 4 - LPG June 2018 Newsletter

4 LPG News April 2018
In the May 2018
LPG Newsle er Exec Dir Je MacDowell wrote an excellent ar cle about how to increase sales! Over and over he talked about “training!”
PROPOSAL INCREASE SALES AND PROFITS
A er many years of conduc ng ng product training in in in showrooms across the the country I no ced a a a a very interes ng fact! Many of the the sta had limited knowledge as to what they were selling I also no ced that in in many cases the the buyers who went into the the showrooms know more than the sales people!
What is covered?
Is the the internet the the compe on?
1 1 1 Basic Plumbing 101 TM
2 Di erence between thermosta c c c and pressure balanced shower system 3 Basic technical informa on to size a a a a a thermosta c c c c shower systems 4 Di erence between tankless and tank tank type water heaters
5 Discussion on on di erent type of toilets and other plumbing xtures
6 How to sell against the internet!
7 Customer service issues For example what to to to do if a a a a faucet toilet or or some other device goes bad in in 1 1 day 1 1 week 6 months etc! Di erence between defect and something else!!!!!
8
How to to add to to the sale For more informa on: Ron Ra el Ra el Consul ng Group 847-668-7224 ron@ra elcg com Have you ever heard a a a custom- er say ”
I bought it from you What are you gong to do about my problem? I don’t want to wait for the rep!
10% of fee will be re- turned to LPG!