Showroom Selling Skills: Kindness

Showroom Selling Skills: Kindness

by Jeff MacDowell One thing that always grabs my attention when shopping in a retail environment is when an employee makes eye contact and delivers an authentic message about how he or she can help. No amount of education, or training from an HR department, can teach...
Attracting and Keeping Your Team

Attracting and Keeping Your Team

Formalized communication, training and discipline processes are important to recruit and retain showroom employees. by Jeff MacDowell Having a great team can make or break your showroom. There has been a lot of discussion and practices-sharing lately on how to hire a...